The International Gaming Awards is all set to take the casino world by storm starting this week. This awards ceremony is so huge that it is often looked upon as the Academy Awards ceremony for casinos. The ceremony is understandably huge and elegantly orchestrated. The venue for this prestigious event is London’s Sheraton Park Lane Hotel. Aside from being perhaps the greatest event so far as gaming is concerned, this event is also charity-driven and is organized annually. The purpose of this event is to award those who have performed dramatically well in both land-based and online casinos. All the top contenders of the previous year will attend this event and only the best from amongst them will be honored.
This glamorous event is also an ideal platform for socializing and networking with other members of the huge gaming world. All the senior-most executives from the different gaming establishments are expected to be present for the ceremony. The glitterati will even have members from establishments providing gaming software. Amongst the big names attending the event are Playtech, Paddy Power, Bally Technologies, Microgaming, eCOGRA or e-Commerce and Online Gaming Regulation and Assurance, RGA or Remote Gaming Association and IGC or Interactive Gaming Council. PokerStars is the platinum sponsor for the ceremony while Gold sponsors include John Huxley and Playtech and Silver Sponsors are Ritz Club in London and Bally Technologies. Like every other year, this year too, some deserving charities have been selected as beneficiaries like the Horn of Africa Food Crisis Appeal, CARE International, and the GREAT Foundation, etc.
Kahnawake Gaming Commission
Two important changes for helping players interact better with licensed casinos online have been introduced by the Kahnawake Gaming Commission. While the first deals with player self-exclusion, the second deals with dispute resolutions. This will help those casino players suffering from gambling addictions to deposit limits with their casinos. This time they can inform the gaming commission directly about this intent so that his instructions are abided at all the concerned casinos online. The commission has come up with a special self exclusion web page where there is scope for players to enter their e-mail addresses. They can also avail of an online form to register their needs to the commission. There is a Compliance Officer who will then get in touch with the concerned players to verify the details submitted, to check their identity and then to execute the request. When this request pertains to a particular casino only, that casino has to be informed about that request. It is then expected to carry out the requests and accordingly notify players.
The Commission has also taken a concrete step to improve the dispute resolutions process. A Dispute Resolution Officer has been appointed to this effect – he can be approached for addressing players concerns. All the complaints are to be given in writing and should ideally contain clear information about the identity of the complainant. It should clearly specify and elucidate the complaint made and the corresponding steps to be taken to resolve it. The Kahnawake Commission has been therefore, awarded the Phoenix award which is used to honor those casinos that identify their mistakes and take steps to rectify them.